POLICIES

Shipping Policy


At Turning Point Gems, your trust is of utmost importance to us. We are committed to ensuring that every order is delivered safely, securely, and efficiently. Below is everything you need to know about our shipping process.

Safe & Secure Delivery

  • Packaging: Each product is carefully packaged to ensure it reaches you in perfect condition.
  • Insurance: All orders are fully insured during transit until delivery is completed.
  • Trusted Couriers: We partner with reliable courier services to ensure timely and secure delivery.

Shipping Timeline

  • Dispatch Time: Orders are processed and dispatched within 3–5 business days of confirmation.
  • Delivery Time (India): Typically 7–15 days from dispatch.
  • International Delivery: Typically 10–20 days depending on destination and customs processing.
  • Please note that delivery timelines are estimates and may vary due to external factors such as courier delays, customs clearance, or unforeseen circumstances.

Shipping Costs

  • Shipping charges are calculated based on the destination and weight of your order.
  • Promotional free shipping may be offered on select orders or occasions.
  • For international orders, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

Delivery Location

  • Accurate Address: Please ensure all delivery details are complete and accurate at checkout.
  • Service Areas: We deliver to residential and business addresses only. Delivery to PO Boxes or public places is not supported.
  • Address Responsibility: The customer is responsible for providing correct delivery information. We are not liable for delays or issues caused by incorrect details.

Order Tracking

  • Tracking Details: Once your order is dispatched, you will receive tracking details via email or SMS.
  • Real-Time Updates: You can track your order status through the provided link.

Delivery Process

  • Delivery Attempts: Courier partners will typically attempt delivery up to three times.
  • Missed Delivery: If delivery attempts fail, the shipment may be returned to us.
  • High-Value Orders: Signature or ID verification may be required upon delivery for security purposes.

Handling Delays

  • While we strive to deliver within the estimated timeline, delays may occur due to factors beyond our control, including weather conditions, customs procedures, public holidays, or logistical disruptions.
  • In such cases, we will make reasonable efforts to keep you informed and ensure delivery at the earliest possible time.

International Orders

  • We offer worldwide shipping across multiple countries.
  • Customers are responsible for all customs duties, VAT, and import taxes applicable in their country.
  • If an international shipment is refused or returned, applicable charges may be deducted before processing any refund.

Non-Delivery & Issues

  • If your order is not delivered within the expected timeframe, please contact us within 30 days of purchase.
  • In case of damaged or incorrect items, please refer to our Return Policy for further guidance.

Cancellation Policy

Once an order is placed, cancellations are not permitted under any circumstances.

Our Commitment

We are dedicated to providing a seamless and reliable delivery experience. If you have any questions or concerns, our support team is always here to assist you.