Privacy Policy

Turning Point Gems (hereinafter referred to as “the Website”, “the Site”, “we”, “us”, or “our”) is committed to protecting your personal information and ensuring transparency in how your data is collected, used, and safeguarded.

We operate in compliance with applicable data protection and privacy laws. The protection of your personal data is of utmost importance to us, and we take appropriate measures to ensure its security.

This Privacy Policy explains the types of personal data we collect, how such data is used and disclosed, and the measures we take to safeguard your information when you access or use our website and services.

USER CONSENT

By accessing and using this Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

If you do not agree with any part of this policy, you are advised not to use this Website.

Your continued use of the Website constitutes your consent to the collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy should be read along with our Terms & Conditions and other applicable policies.

PERSONAL INFORMATION WE COLLECT

When you visit our Website, we automatically collect certain information about your device, including your browser type, IP address, time zone, and browsing behavior. This information is referred to as “Device Information.”

We Collect Device Information Using The Following Technologies:

Cookies: Small data files stored on your device that help improve your browsing experience.
Log files: These track actions on the Website, including IP address, browser type, and timestamps.
Web beacons, tags, and pixels: Used to understand how users interact with the Website.

Additionally, when you place an order or interact with us, we collect certain personal details such as your name, email address, phone number, billing address, shipping address, and payment-related information.

Device Information: Includes technical details about your device and browsing activity, which helps us optimize performance and user experience.
Order Information: Includes personal details required to process your orders, provide support, and communicate with you.

Together, this data is referred to as “Personal Information”.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your information to provide and improve our services, including:

Processing and fulfilling your orders
Communicating with you regarding your purchases
Preventing fraud and ensuring security

Marketing & Communication: With your consent, we may send you updates, offers, or promotional content. You may opt out at any time.
Analytics: We use data to improve our website, products, and services.
Customer Experience: To understand preferences and enhance your shopping journey.

SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information.

We may share your data with trusted third-party service providers (such as payment gateways, logistics partners, or analytics providers) strictly for operational purposes. These parties are obligated to keep your information secure and confidential.

We may also disclose information where required by law or to protect our legal rights.

NEWSLETTERS

If you subscribe to our newsletter, you agree to receive updates about our products and services.

Frequency: We may send newsletters periodically.
Unsubscribe: You can opt out anytime using the unsubscribe link.
Privacy: Your information will not be shared or misused.

DO NOT TRACK

We currently do not alter our data collection practices when a Do Not Track signal is detected from your browser.

YOUR RIGHTS

You have the right to access, update, or request deletion of your personal information. To exercise these rights, please contact us using the details below.

DATA RETENTION

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

MINORS

This Website is intended for users above 18 years of age. We do not knowingly collect personal data from children under 14. If such data is identified, it will be deleted promptly.

If you are under 14 years of age, please do not use this Website.

CHANGES

We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Website. We encourage you to review this page periodically.