Customer Service

Shipping & Delivery
For Shipping & Delivery related queries, please see our Shipping Section

Privacy & Security
Question: Is my information completely secure and private on TurningPointGems?
Answer: Please be rest assured that TurningPointGems holds safety, security and privacy of your data in high regards. We use the best in class technology, and processes to safeguard these. Additionally, any payment processing and credit/debit card, etc. information is not stored on our website, but is handled by expert industry-leading third party providers (payment gateways) that specialize in that field. We use many of the same technologies as used by all leading internet brands. With regards to our privacy policy, we encourage you to read our entire policy here: Privacy Policy. If you have further questions, please feel free to contact our customer support team.

Returns & Replacements
For Returns & Replacement related queries, please see our Returns & Replacements Section

Question: How can I order something on TurningPointGems?
Answer: You can order online or via the phone by contact our Customer Support
Question: Can I get a custom jewellery design made for my gemstone?
Answer: Depends on the design. Certain designs are not possible to make by hand, or cannot be made within the price that we display for the other designs. As such, please email us your design and gemstone details before you place your order, and our customer support team will respond to you after reviewing internally, if the design can be made. We try our very best to accomodate your request. Do note however that certain designs can incur an additional fee for making the jewelry, depending on the complexity of the design.
Question: What is the Free Lab Certificate?
Answer: Today there are unfortunately a lot of websites and shops that sell synthetic gemstones as natural gemstones, or heated / treated gemstones as unheated / untreated, or gemstones of lower quality origin/mines, as gemstones of a higher quality origin/mine. There is no easy way for the average customer to detect these, except for a gemstone lab certification. TurningPointGems provides a free lab certification regardless of the cost of the gemstone from third party external labs. You will receive a free lab certificate, even if your gemstone is for Rs 100 or for Rs 1 Million. You should never buy a gemstone without a lab certifying its composition, treatments and origin.

Payment, Pricing & Promotions
Question: What payment methods do you accept?
Answer: TurningPointGems accepts Credit Cards, Debit Cards, Net Banking, Cash Cards, Paypal, Bank Deposits (ICICI), Mobile Payments, and Cash on Delivery

Viewing Orders
Question: How do I see my orders and order status?
Answer: Please login into your account: My Account and you shall find the details under the order tab

Updating Account Information
Question: Can I update my account information any time?
Answer: Yes, you can update your account information any time. Please login into your account: My Account and you shall find the details there.